Booking and cancellation conditions

Should any unforeseen circumstances arise and you are not able to come to your holiday as planned, the following cancellation conditions apply, as per Austrian hotel booking conditions (AGBH):

  • Up to 3 months before arrival you can make a cancellation free of charge.
  • From 3 months to 1 month before arrival, we charge 40% of the price of your trip.
  • From 1 month to 1 week before arrival, the cancellation fee is 70% of the price of your trip
  • If you cancel your trip within the last week of the day you are due to arrive we charge 90% of the price of your trip; if you leave prematurely 100% of the price is charged.
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